FAQs & Troubleshooting
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140 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Printer Jam or Paper Jam
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Print documents on Letter paper, and then cut the paper in half to Half Letter size automatically.
- 5What driver package format is supported by my Linux distribution?
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7Replace Ink
- 8I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 9Improve poor print quality.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Check the Print Quality
- 12How to identify your Operating System (OS).
- 13Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 14Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 15Add your Brother machine with AirPrint (macOS)
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17Check the Print Alignment from Your Brother Machine
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Install Starter Ink
- 21Cannot Print XX or Print Unable XX
- 22The printer status is Offline or Paused.
- 23Out of Memory
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Sleep
- 26Cannot Detect Ink Volume
- 27Cannot Scan XX or Unable to Scan XX
- 28Cannot Detect
- 29Cover is Open
- 30I installed scan-key-tool, but it does not work. (Linux)
- 31Document Jam
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33Configure and use PC-FAX (CUPS) (Linux)
- 34Export an address book and import it to another machine
- 35Telephone Line Interference/VoIP.
- 36Delete print jobs from the print queue.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 39Ink Low
- 40I'm using the Cut Print feature to resize my Letter documents to Half Letter size, print them on Letter paper, and then cut the paper in half – but the margins are uneven in my final Half Letter printouts. (Windows only)
- 41When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 42I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 43Check the remaining ink or toner level (Linux)
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46Delete a network scanner entry. (Linux)
- 47Send a fax using PC-FAX with LPD/LPRng (Linux)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Wrong Ink Cartridge
- 50(Video) Set up your Brother machine