FAQs & Troubleshooting
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343 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Replace Ink
- 9What kind of Bluetooth enabled device can I use?
- 10I cannot send a fax using PC-FAX (Windows 10)
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Scan and save a document in PDF format (Scan to File)
- 17One or more of my colors are not printing (blank). What can I do?
- 18Paper Jam
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20How to identify your Operating System (OS).
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22Can I print from or scan to Android™ Smartphone?
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Where is the USB port on the machine?
- 25Load paper in the paper tray
- 26When I print photos, the color quality is not good.
- 27What driver package format is supported by my Linux distribution?
- 28Pre-Required Procedures (Linux)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Delete numbers stored in my Brother machine's Caller ID History.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35How do I know which side up my photo paper should be in the tray?
- 36I cannot register an optional cordless handset. What should I do?
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Can I use voice mail on the same line as my Brother machine?
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 43Improve poor print quality.
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45What is the BRAdmin Professional software used for?
- 46How do I load envelopes into my machine?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49Print command (LPR) (Linux)
- 50Open the Status Monitor