FAQs & Troubleshooting
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222 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The machine does not print anything.
- 5Delete print jobs from the print queue.
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7Cannot print after a Windows 10 update (June 2020)
- 8Can I print from or scan to Android™ Smartphone?
- 9"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 10I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 11What is a "Generic PCL Driver"?
- 12I installed scan-key-tool, but it does not work. (Linux)
- 13When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 16Change or delete a Group stored at a One Touch/Speed Dial.
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21What is Distinctive Ring and how do I program it?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23My FAX/MFC will not Dial. Why?
- 24What can happen if the wrong paper is used in your machine.
- 25What is the BRAdmin Professional software used for?
- 26I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27What driver package format is supported by my Linux distribution?
- 28I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 29When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 30Firewall port requirements of the Scan Key Tool (Linux)
- 31Pre-Required Procedures (Linux)
- 32The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 33Why doesn't my Brother machine have a dial tone?
- 34I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 35Replace the drum unit.
- 36I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38Configure and use the Scan Key Tool (Linux)
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Windows 10 Support Information
- 42How to identify your Operating System (OS).
- 43The printer status is Offline or Paused.
- 44Is my Brother machine compatible with third party print servers?
- 45How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 46Scan a document from the Windows Vista Photo Gallery
- 47I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 48Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 49Scan an image and insert it in a Windows XP application
- 50Scan a document in Windows 8 and Windows 10.