FAQs & Troubleshooting
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388 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Replace Drum
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Jam Rear
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 8Replace Parts
- 9Document Jam
- 10Jam Tray 1 / Jam Tray 2
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Jam Duplex
- 13I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17What driver package format is supported by my Linux distribution?
- 18I cannot send a fax using PC-FAX (Windows 10)
- 19Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
- 20Clean the scanner to improve the copy or fax quality (video instructions available)
- 21Reset the network settings to the factory default (video instructions available)
- 22Print Unable XX
- 23Unusable Device
- 24Wrinkle
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26The printer status is Offline or Paused.
- 27Replace Toner
- 28Combine multiple scanned documents into a single file with PaperPort™
- 29I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Size Error DX
- 32Install the optional lower tray
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 36No Tray
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Duplex Disabled
- 39I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 40Toner scatter or toner stain
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 45I cannot start ControlCenter4.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47How do I know which receive mode to select?
- 48Print both sides of paper or a booklet automatically
- 49Store numbers on my Brother machine for easy dialing from the PC.(For users who installed the Internet fax feature into their Brother machines.)
- 50What kind of memory can I use?