FAQs & Troubleshooting
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389 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3Replace Parts
- 4I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Replace Belt
- 7Replace Drum
- 8Load paper in the paper tray
- 9I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Can I use voice mail on the same line as my Brother machine?
- 12Jam Duplex
- 13Print both sides of paper or a booklet automatically
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15Install extra memory
- 16Replace Toner
- 17All one color
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Wrong Paper Size
- 21Cover is Open
- 22Scan a document from a Windows XP application
- 23I am having a problem receiving faxes.
- 24Toner scatter or toner stain
- 25Jam Inside
- 26Colored streaks or bands down the page
- 27Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 28Tray 2 Error
- 29WT Box End Soon
- 30When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 31What is the BRAdmin Professional software used for?
- 32Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 38Scan Unable xx
- 39Registration or Registration Failed.
- 40Toner Error
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 43Drum Error (Drum!)
- 44Document Jam
- 45Jam Tray 1 / Jam Tray 2
- 46Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 47Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 48Reset the network settings to the factory default (video instructions available)
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50Set up your Brother machine on a wireless network.