FAQs & Troubleshooting
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368 Results
- 1Replace Drum
- 2Setup and use Brother PC-FAX receiving
- 3Replace Belt
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Offset image
- 10What is Brother iPrint&Scan?
- 11No Belt Unit
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13Replace Toner
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15No Toner
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19Set the Brother machine to prevent public access to certain features
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Out of Memory
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I cannot print from my computer via USB.
- 28The printer status is Offline or Paused.
- 29How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 30Replace WT Box
- 31Jam Inside
- 32Jam Tray 1 / Jam Tray 2
- 33White streaks or bands down the page
- 34White lines, bands or ribbing across the page
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Duplex Disabled
- 39Curled or wavy
- 40What can happen if the wrong paper is used in your machine.
- 41Load paper in the paper tray
- 42I cannot scan via USB. (Mac OS X)
- 43Clean the drum unit
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45What driver package format is supported by my Linux distribution?
- 46I cannot send a fax using PC-FAX (Windows 10)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 49No Tray
- 50Print Unable XX