FAQs & Troubleshooting
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369 Results
- 1Setup and use Brother PC-FAX receiving
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Belt
- 5What is Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7Jam Inside
- 8Curled or wavy
- 9Wrinkle
- 10Colored lines across the page
- 11Replace Drum
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 14Uneven density appears periodically across the page.
- 15Jam Rear
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17White spots or hollow print
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20Adjust color settings by using the custom setting in the printer driver
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24Color misregistration
- 25Jam Duplex
- 26Clean the inside of the machine (video instructions available)
- 27White streaks or bands down the page
- 28White lines, bands or ribbing across the page
- 29Install the optional lower tray
- 30Completely blank or some colors are missing.
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 33Delete print jobs from the print queue.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Scan Unable xx
- 38No Drum Unit
- 39Set the Brother machine to prevent public access to certain features
- 40No Waste Toner
- 41What kind of memory can I use?
- 42Envelope creases
- 43The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 44Why doesn't the machine answer when receiving a call?
- 45Adjust the Brother machine's Sleep Time setting
- 46What is the recommended paper?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Configure the Scan to Email Feature (Linux)
- 50Uninstall printer drivers (Linux)