FAQs & Troubleshooting
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337 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2How do I clear vertical lines or streaks that appear in the copies I made?
- 3Can I print from or scan to Android™ Smartphone?
- 4White spots or hollow print appears.
- 5Printouts have toner scatter or toner stain.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Can I use voice mail on the same line as my Brother machine?
- 10When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 11Vertical colored streaks or bands appear on the page.
- 12Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Printouts have wrinkles.
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Scan and save a document in PDF format (Scan to File)
- 20How do I improve the color density? (Print Calibration)
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 23What kind of memory can I use?
- 24I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26How to identify your Operating System (OS).
- 27Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 28I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 29What can happen if the wrong paper is used in your machine.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31What driver package format is supported by my Linux distribution?
- 32Pre-Required Procedures (Linux)
- 33Use the Network Connection Repair Tool (Windows)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36White streaks or bands appear down the page.
- 37Colored lines appear across the page.
- 38White lines or bands or ribbing appear across the page.
- 39Colors are light or unclear on the whole page.
- 40Nothing is printed on the page or some colors are missing.
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Change the printer driver settings (Windows/macOS)
- 46I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 47How do I clear the message "No Waste Toner"?
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Is my Brother machine compatible with Windows Vista?