FAQs & Troubleshooting
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337 Results
- 1How do I clear vertical lines or streaks that appear in the copies I made?
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I use voice mail on the same line as my Brother machine?
- 5How do I turn off/on the Toner Save Mode?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9How do I replace the waste toner box?
- 10White lines or bands or ribbing appear across the page.
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Can I use AirPrint with my Brother machine?
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17I am asked to enter a password when starting the Remote Setup application. What is the password?
- 18Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 19How do I clear the message "Document Jam" from the LCD display?
- 20When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 21How do I replace the belt unit?
- 22How do I clear the message "Jam Rear" from the LCD display?
- 23How do I clear the message "Jam Inside" from the LCD display?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25How do I factory reset the print server?
- 26Replace the toner cartridge
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Pre-Required Procedures (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Adjust color settings by using the custom setting in the printer driver
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35Scan and save a document in PDF format (Scan to File)
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Printouts have toner scatter or toner stain.
- 39How do I clean the corona wires?
- 40The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42Nothing is printed on the page or some colors are missing.
- 43I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 44Configure scan settings without administrator privileges (Linux)
- 45Firewall port requirements of the Scan Key Tool (Linux)
- 46Open the Control Panel (For Windows)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Can I print on transparencies e.g. for overhead projectors?
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
