FAQs & Troubleshooting
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- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Printouts have wrinkles or creases.
- 4Can I print using the IPP protocol on Windows XP?
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 7The printer status is Offline or Paused.
- 8The paper is skewed when it's printed.
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12How do I replace the transfer roller?
- 13Scan a document from a Windows XP application
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16"Paper Jam B" error appears on the LCD. What should I do?
- 17"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19Toner smears when rubbed.
- 20Dirty spots are printed.
- 21Nothing is printed on the page or some colors are missing.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23How to identify your Operating System (OS).
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Change the user interface of ControlCenter3
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 29Why does my Brother machine make a clunking noise when powered on or printing?
- 30How do I clear the message "MFC is Busy" or "Connect Failure"?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Why doesn't the machine answer when receiving a call?
- 33Can I print from DOS applications?
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 38How do I install the Optional Lower Tray Unit?
- 39I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43Pre-Required Procedures (Linux)
- 44Open the Control Panel (For Windows)
- 45Open the "Scanners and Cameras" and Properties.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 50When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?