FAQs & Troubleshooting
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310 Results
- 1Replace Toner
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Drum
- 4Print on both sides of the paper (2-sided/duplex Printing).
- 5Replace Belt
- 6Replace Fuser
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Configure and use the Scan to Network feature (For Windows)
- 102-sided (duplex) scan
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13"Offline" appears on the Status Monitor.
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15How to identify your Operating System (OS).
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17Can I print from or scan to Android™ Smartphone?
- 18Adjust color settings by using the custom setting in the printer driver
- 19The color of your printouts is not what you expected
- 20Replace WT (waste toner) Box
- 21Wrinkle
- 22Load paper in the paper tray
- 23Set up your Brother machine on a wireless network.
- 24Easy Scan to E-mail
- 25Printing/ Scanning with a mobile device
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30Enable the Brother machine's network interface.
- 31Configure and use the Scan to E-mail Server feature.
- 32Configure and use the Scan to FTP feature
- 33Configure a cover page for PC-FAX.
- 34What is the recommended paper?
- 35I am experiencing issues sending a fax.
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37WT Box End Soon
- 38The printer status is Offline or Paused.
- 39No Waste Toner
- 40Print a document securely using the Secure Print feature (Windows)
- 41Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 42Smudges on printed pages (Poor fixing)
- 43Out of Memory
- 44Jam Rear
- 45Confirm that a FAX I sent was received correctly.
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47My Brother machine has no power.
- 48The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)