FAQs & Troubleshooting
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310 Results
- 1Replace Drum
- 2Replace Toner
- 3Print on both sides of the paper (2-sided/duplex Printing).
- 42-sided (duplex) scan
- 5Replace Belt
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Load paper in the paper tray
- 8Replace WT (waste toner) Box
- 9Replace Fuser
- 10Configure and use the Scan to FTP feature
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13Adjust color settings by using the custom setting in the printer driver
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15The printer status is Offline or Paused.
- 16How to identify your Operating System (OS).
- 17"Offline" appears on the Status Monitor.
- 18Where can I download Brother iPrint&Scan application for Mac?
- 19Smudges on printed pages (Poor fixing)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Configure and use the Scan to E-mail Server feature.
- 22The color of your printouts is not what you expected
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Set up your Brother machine on a wireless network.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Configure and use the Scan to Network feature (For Windows)
- 27Manual Feed
- 28Jam Tray 1 or Jam Tray
- 29Turn the Toner Save Mode on or off.
- 30White spots or hollow print
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Easy Scan to E-mail
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Enable the Brother machine's network interface.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37What is AirPrint?
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Fuser Error or Self-Diagnostic
- 41Jam Manual Feed
- 42Document Jam
- 43Jam Rear
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Can I print from or scan to Android™ Smartphone?
- 49Registration or Registration failed.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.