FAQs & Troubleshooting
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307 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Drum
- 4I keep getting the error message "Authenticate Err (Authentication error)".
- 5Curled or wavy
- 6The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 7Jam Manual Feed
- 8Replace WT (waste toner) Box
- 9Jam Rear
- 10Replace Toner
- 11Easy Scan to E-mail
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13No Waste Toner
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Jam 2-sided
- 19Load paper in the paper tray
- 20Configure and use the Scan to Network feature (For Windows)
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Replace Belt
- 23Turn the Toner Save Mode on or off.
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Configure and use the Scan to E-mail Server feature.
- 27Configure and use the Scan to FTP feature
- 28Unusable Device
- 29The color of your printouts is not what you expected
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Set the Brother machine to prevent public access to certain features
- 33Toner Low
- 34Drum Error (Drum!)
- 35Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 36Colors are light or faint on the whole page.
- 37Enable the Brother machine's network interface.
- 38Can I print from or scan to Android™ Smartphone?
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Smudges on printed pages (Poor fixing)
- 42Document Jam
- 43How to identify your Operating System (OS).
- 44Change the printer driver settings (Windows/macOS)
- 45Carry out calibration to improve the color density
- 46Reset the network settings to the factory default.
- 47"Offline" appears on the Status Monitor.
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49Possible solutions for print quality issues
- 50Delete print jobs from the print queue.