FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Adjust color settings by using the custom setting in the printer driver
- 4The toner does not fix to paper well. (Poor fixing)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Set up your Brother machine on a wireless network.
- 7The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 8Enable the Brother machine's network interface.
- 9Reset the network settings to the factory default
- 10What driver package format is supported by my Linux distribution?
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Printouts are curled or wavy.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16I am asked to enter a password when starting the Remote Setup application. What is the password?
- 17I cannot send a fax using PC-FAX (Windows 10)
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19I keep getting the error message "Authenticate Err (Authentication error)".
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Reset the network settings to the factory default (video instructions available)
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32Clean the Drum Unit
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Delete print jobs from the print queue.
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Print on plain paper or bond paper from the Manual feed slot
- 41Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 42How to identify your Operating System (OS).
- 43I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 44I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46Can I print from or scan to Android™ Smartphone?
- 47The paper is skewed when it's printed.
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49Carry out calibration to improve the color density
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?