FAQs & Troubleshooting
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340 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Printouts have wrinkles.
- 6What is Brother iPrint&Scan?
- 7Printouts are curled or wavy.
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Adjust color settings by using the custom setting in the printer driver
- 11The printer status is Offline or Paused.
- 12Jam Inside
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14The toner does not fix to paper well. (Poor fixing)
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Can I print from or scan to Android™ Smartphone?
- 18Document Jam
- 19Carry out calibration to improve the color density
- 20Jam Tray
- 21Delete print jobs from the print queue.
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Set the Brother machine to prevent public access to certain features
- 26Jam Rear
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Configure and use the Scan to Network feature
- 30Change the printer driver settings (Windows/macOS)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33What kind of memory can I use?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 39Drums End Soon/ Drum End Soon(X)
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41I cannot print from my computer via USB.
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Open the Status Monitor
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47What is the Network Shared printing?
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 50I'm having a problem with the print quality. How can I solve it?