FAQs & Troubleshooting
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302 Results
- 1Cover is Open
- 2Replace Drum
- 3Configure and use the Scan to E-mail Server feature.
- 4Replace Toner
- 5Load paper in the paper tray
- 6I get a TS error when trying to print on a wireless network.
- 7Configure and use the Scan to Network feature (For Windows)
- 8The printer status is Offline or Paused.
- 9Print on both sides of the paper (2-sided/duplex Printing).
- 10Replace Belt
- 11Replace WT (waste toner) Box
- 12How to identify your Operating System (OS).
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14I keep getting the error message "Authenticate Err (Authentication error)".
- 15Print on envelopes, labels or thick paper from the Manual feed slot
- 16Jam Rear
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18"Offline" appears on the Status Monitor.
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Send a PC-FAX
- 22The color of your printouts is not what you expected
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I am asked to enter a password when starting the Remote Setup application. What is the password?
- 25No Paper
- 26Carry out calibration to improve the color density
- 27Toner Low
- 28Print a document securely using the Secure Print feature (Windows)
- 29Set up your Brother machine on a wireless network.
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31Drum Error (Drum!)
- 32Jam Inside
- 33Reset the network settings to the factory default.
- 34What is Brother iPrint&Scan?
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Small Paper
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Uneven density appears periodically across the page
- 41Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 42Colored lines across the page
- 43Clean the LED head
- 44Clean the drum unit
- 45Drums End Soon/ Drum End Soon(X)
- 46What driver package format is supported by my Linux distribution?
- 47Replace PF Kit xx
- 48Document Jam
- 49Colors are light or faint on the whole page.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)