FAQs & Troubleshooting
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321 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Wrinkle
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6Scan and save a document in PDF format (Scan to File)
- 7What is Brother iPrint&Scan?
- 8Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Print on plain paper or bond paper from the Manual feed slot
- 15Toner scatter or toner stain
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Offset image
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22White lines, bands or ribbing across the page
- 23The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 24Replace Toner
- 25Turn the Toner Save mode on or off
- 26All one color
- 27Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28How to identify your Operating System (OS).
- 29How do I know which receive mode to select?
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31Size mismatch
- 32Print on envelopes, labels or thick paper from the Manual feed slot
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35Uneven density appears periodically across the page.
- 36Poor fixing
- 37White spots or hollow print
- 38Cannot print after a Windows 10 update (June 2020)
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41Can I use AirPrint with my Brother machine?
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44No Belt Unit
- 45WT Box End Soon
- 46I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 47The color of your printouts is not what you expected
- 48What can happen if the wrong paper is used in your machine.
- 49Clean the Drum Unit
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)