FAQs & Troubleshooting
Popular |
322 Results
- 1Printouts have wrinkles.
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5Delete the faxes stored in my Brother machine's memory.
- 6Adjust color settings by using the custom setting in the printer driver
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 9No Paper
- 10Printouts (envelope, cardboard) have creases.
- 11The printer status is Offline or Paused.
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Configure and use the Scan to Network feature
- 14I keep getting the error message "Authenticate Err (Authentication error)".
- 15The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18Carry out calibration to improve the color density
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Turn the Toner Save Mode on or off.
- 21When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Can I use AirPrint with my Brother machine?
- 25How to identify your Operating System (OS).
- 26I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29Drums End Soon/ Drum End Soon(X)
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31Out of Memory
- 32When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 33Send a fax using PC-FAX with LPD/LPRng (Linux)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Windows 7 Support Information
- 36The print speed is very slow when I use XML Paper Specification Printer Driver.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Clear the message "Awaiting Redial"
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Print command (cupswrapper) (Linux)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 45I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 46I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 47Change the user interface of ControlCenter3
- 48What kind of memory can I use?
- 49I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 50"Offline" appears on the Status Monitor.