FAQs & Troubleshooting
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322 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2Delete the faxes stored in my Brother machine's memory.
- 3Can I print from or scan to Android™ Smartphone?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5Turn the Toner Save Mode on or off.
- 6Carry out calibration to improve the color density
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The printer status is Offline or Paused.
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 14The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 15I'm having a problem with the print quality. How can I solve it?
- 16I am asked to enter a password when starting the Remote Setup application. What is the password?
- 17Size mismatch
- 18Printouts are curled or wavy.
- 19Document Jam
- 20The keys on the control panel do not respond.
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Out of Memory
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34Adjust color settings by using the custom setting in the printer driver
- 35How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 36What can happen if the wrong paper is used in your machine.
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40Uninstall printer drivers (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46Can I print on transparencies e.g. for overhead projectors?
- 47Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49How to identify your Operating System (OS).
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)