FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Can I print from DOS applications?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The printer status is Offline or Paused.
- 7Turn the Toner Save Mode on or off.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 14Carry out calibration to improve the color density
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 19Adjust color settings by using the custom setting in the printer driver
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Reset the network settings to the factory default (video instructions available)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Delete print jobs from the print queue.
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 26I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28Jam Rear
- 29I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 30Print on plain paper or bond paper from the Manual feed slot
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33Printouts are curled or wavy.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Change the printer driver settings (Windows/macOS)
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39What can happen if the wrong paper is used in your machine.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42Print on envelopes, labels or thick paper from the Manual feed slot
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Discover the MAC address of the Brother network card
- 45I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 46Create or view a XML Paper Specification document
- 47I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50Scan from the Brother iPrint&Scan application using Windows Phone.