FAQs & Troubleshooting
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367 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 3Cartridge Error
- 4Jam Inside
- 5Duplex (two-sided) scan
- 6Can I print from or scan to Android™ Smartphone?
- 7No Toner
- 8Ghost
- 9Hollow print
- 10Manual Feed
- 11I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14White lines down the page
- 15Replace Drum
- 16Reset the network settings to the factory default (video instructions).
- 17Replace Fuser
- 18Easy Scan to E-mail
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Configure the boot method through the front panel of my Brother machine.
- 21Printing/ Scanning with a mobile device
- 22Configure a cover page for PC-FAX.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25No Paper
- 26Unusable Device
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Replace PF Kit xx
- 30White spots or black spots at 3.7 in. (94 mm) intervals
- 31Toner specks
- 32Jam Duplex
- 33White lines across the page
- 34Faint
- 35Replace Toner
- 36All black
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Use the Universal Printer Driver for PCL
- 39I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 40What is Brother iPrint&Scan?
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 43When I try to send a fax the message "FAX # Restricted" appears on the display.
- 44Wrinkles or creases
- 45Can I print from DOS applications?
- 46Install the optional lower tray
- 47I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?