FAQs & Troubleshooting
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362 Results
- 1Replace Toner
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Configure and use the Scan to Network feature (For Windows)
- 5How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 6The printer status is Offline or Paused.
- 7Replace Drum
- 8Ghost
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from or scan to Android™ Smartphone?
- 13Curled or wavy
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Jam Inside
- 17Black lines down the page
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 20Jam Rear
- 21Replace Fuser
- 22How do I make my faxed documents lighter or darker? (Fax Contrast)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24White spots or black spots at 3.7 in. (94 mm) intervals
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26What is Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Wrinkles or creases
- 30Page skewed
- 31What driver package format is supported by my Linux distribution?
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34How to identify your Operating System (OS).
- 35I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 36Duplex (two-sided) scan
- 37Replace Laser
- 38What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39Manual Feed
- 40Curled
- 41Transfer faxes to the PC when my machine has a mechanical problem
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43Toner specks
- 44Jam Duplex
- 45Faint
- 46Set up your Brother machine on a wireless network.
- 47Delete print jobs from the print queue.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Reduce printing noise
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.