FAQs & Troubleshooting
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362 Results
- 1Replace Drum
- 2Replace Toner
- 3Can I print from or scan to Android™ Smartphone?
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5I'm using Macintosh. What is the PreScan option used for?
- 6How to identify your Operating System (OS).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 9What is the recommended paper?
- 10What driver package format is supported by my Linux distribution?
- 11Jam Duplex
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Size mismatch
- 15Why doesn't the machine answer when receiving a call?
- 16Pre-Required Procedures (Linux)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 20Duplex (two-sided) scan
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23Drum End Soon
- 24Jam Tray 1 / Jam Tray 2
- 25I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26Page skewed
- 27Set up your Brother machine on a wireless network.
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29Can I print on transparencies e.g. for overhead projectors?
- 30When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 31Envelope creases
- 32Install extra memory
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35Replace PF Kit xx
- 36Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 37Jam Rear
- 38Jam Inside
- 39White lines down the page
- 40Turn the Toner Save mode on or off
- 41Printing/ Scanning with a mobile device
- 42What is Brother iPrint&Scan?
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44How do I know which receive mode to select?
- 45Print both sides of paper or a booklet automatically
- 46What kind of memory can I use?
- 47Can I print from DOS applications?
- 48Print on labels and envelopes from the MP tray.
- 49Uninstall Scan-key-tool. (Linux)
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)