FAQs & Troubleshooting
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353 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Scan and save a document in PDF format (Scan to File)
- 3Black toner marks across the page
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 7White lines down the page
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9Line across the page
- 10The printer status is Offline or Paused.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 24White lines across the page
- 25Hollow print
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Enable the Brother machine's network interface.
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Pre-Required Procedures (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36What is Brother iPrint&Scan?
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38Change the printer driver settings (Windows/macOS)
- 39When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 40When I try to send a fax the message "FAX # Restricted" appears on the display.
- 41When I try to send a fax the message "FAX # Restricted" appears on the display.
- 42Can I use voice mail on the same line as my Brother machine?
- 43Can I connect to the Active Directory server using the LDAP feature?
- 44Which E-mail packages are compatible with ControlCenter3?
- 45Store numbers on my Brother machine for easy dialing.
- 46How do I clear the message "Document Jam" from the LCD display?
- 47What is a "Generic PCL Driver"?
- 48How do I clear the message "Jam Duplex" from the LCD?
- 49Wrinkles or creases
- 50Ghost