FAQs & Troubleshooting
![]() |
Popular |
305 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9How to identify your Operating System (OS).
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11What is Brother iPrint&Scan?
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 18What is the suffix and prefix for the Fax to Server feature?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 21Can I print from DOS applications?
- 22What driver package format is supported by my Linux distribution?
- 23Pre-Required Procedures (Linux)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25After I installed Sun JavaVM, some applications will not work correctly.
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Use the Universal Printer Driver for PCL
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33The paper is skewed when it's printed.
- 34PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 35Why doesn't the machine answer when receiving a call?
- 36I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Protect your Brother machine against unauthorised access over the network
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 49My envelopes are jamming. What can I do?
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?