FAQs & Troubleshooting
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305 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3What driver package format is supported by my Linux distribution?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6Scan and save a document in PDF format (Scan to File)
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9Do I need a telephone line to send and receive faxes with my Brother machine?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 15Can I print from or scan to Android™ Smartphone?
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19I am asked to enter a password when starting the Remote Setup application. What is the password?
- 20What is the suffix and prefix for the Fax to Server feature?
- 21I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 22When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23What is a "Generic PCL Driver"?
- 24I am experiencing problems sending a fax, what can I do?
- 25I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Configure the Scan to Email Feature (Linux)
- 28I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Can I use voice mail on the same line as my Brother machine?
- 34I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 35Scan a document in Mac OS X 10.6.
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 41I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Delete print jobs from the print queue.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Open the Control Panel (For Windows)
- 47I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50How to identify your Operating System (OS).