FAQs & Troubleshooting
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294 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2Scan and save a document in PDF format (Scan to File)
- 3How do I know which side up my photo paper should be in the tray?
- 4Can I use voice mail on the same line as my Brother machine?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6How to identify your Operating System (OS).
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8What driver package format is supported by my Linux distribution?
- 9Discover the MAC address of the Brother network card
- 10The printer status is Offline or Paused.
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12Change the printer driver settings (Windows/macOS)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14When I print, the pages are smudged with ink. What should I do?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17How do I clear Machine Error 46?
- 18How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 19How do I know the current network configuration?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 23Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 24I cannot remove red-eye.
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27Open the Status Monitor
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30Change the user interface of ControlCenter3
- 31Can third party ink be used to refill the ink cartridges?
- 32One or more of my colors are not printing (blank). What can I do?
- 33What is the BRAdmin Professional software used for?
- 34Why can't I print when an ink cartridge is empty?
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37Pre-Required Procedures (Linux)
- 38How do I set up my Brother machine's built-in Message Center?
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44How do I adjust the voice volume on the cordless handset of my Brother machine?
- 45The print speed is very slow when I use XML Paper Specification Printer Driver.
- 46I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 47Cannot print after a Windows 10 update (June 2020)
- 48Set up an outgoing message for Fax/Tel Mode.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Can I print from or scan to Android™ Smartphone?