FAQs & Troubleshooting
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230 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6I can print but cannot scan via network. (For Windows)
- 7Change the printer driver settings (Windows/macOS)
- 8Scan a document from the Windows Vista Photo Gallery
- 9When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 10When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 11Pre-Required Procedures (Linux)
- 12Verify the Brother machine connected to the Wired Network (For Macintosh)
- 13When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 14I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16Large characters are printed incorrectly. (Linux)
- 17Send a fax using PC-FAX with LPD/LPRng (Linux)
- 18The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 19Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 20I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 21Paper size settings are unavailable when I print from OpenOffice (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 24How do I configure fax forward to e-mail?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26Uninstall the drivers. (Mac OS X 10.5)
- 27I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 28How do I install additional memory?
- 29I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33Can I print from or scan to Android™ Smartphone?
- 34The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I installed scan-key-tool, but it does not work. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Verify if the Brother machine has a dial tone
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 45Scan a document in Mac OS X 10.6.
- 46Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 47When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 48The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 49I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?