FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I can print but cannot scan via network. (For Windows)
- 3Delete print jobs from the print queue.
- 4Pre-Required Procedures (Linux)
- 5The printer status is Offline or Paused.
- 6I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 7Does NC-2200w work with Windows Vista?
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 10Why doesn't the machine answer when receiving a call?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Windows 10 Support Information
- 15I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18The Interface of the Control Center has changed suddenly. Why?
- 19I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 22Vertical streaks appear in my copies.
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24Cannot print after a Windows 10 update (June 2020)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 27Delete a network scanner entry. (Linux)
- 28I am unable to print from a client PC to a printer on a print server. (Linux)
- 29I want to print using CUPS while keeping SELinux enabled. (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Discover the MAC address of the Brother network card
- 35I cannot print from my computer via network. (For Macintosh)
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Check the IP addresses of your PC and the Brother machine
- 38Verify if the Brother machine has a dial tone
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 41I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 42Scan a document in Mac OS X 10.6.
- 43I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 46How do I improve the copy or fax quality?
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48How do I clear the "Awaiting Redial" message?
- 49What does "COMM.ERROR" on the LCD display mean?
- 50I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".