FAQs & Troubleshooting
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217 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Does NC-2200w work with Windows Vista?
- 3The machine does not print anything.
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11How do I install additional memory?
- 12My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13Can I print from or scan to Android™ Smartphone?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16I want to print using CUPS while keeping SELinux enabled. (Linux)
- 17How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The printer status is Offline or Paused.
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 24What is a "Generic PCL Driver"?
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26What is UPnP and SSDP?
- 27I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 28When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Can I print from DOS applications?
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32Vertical streaks appear in my copies.
- 33Print the Network Configuration page
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 36I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39Windows 7 Support Information
- 40Scan a document from the Windows Vista Photo Gallery
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43Windows 10 Support Information
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Functions supported in the Windows 7 built-in drivers
- 49I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.