FAQs & Troubleshooting
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219 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3How do I install additional memory?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5Delete print jobs from the print queue.
- 6The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 10Scan a document in Mac OS X 10.7.
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15What driver package format is supported by my Linux distribution?
- 16Can I print from or scan to Android™ Smartphone?
- 17The machine does not print anything.
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 20Configure the Scan to Email Feature (Linux)
- 21Cannot print after a Windows 10 update (June 2020)
- 22I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25I cannot print from my computer via USB.
- 26I cannot print from my computer via network. (For Windows)
- 27Functions supported in the Windows 7 built-in drivers
- 28I can receive a fax, but cannot receive a telephone call.
- 29The paper is skewed when it's printed.
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31Scan a document from the Windows Vista Photo Gallery
- 32How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 33I'm using Windows XP. I cannot scan with the USB cable.
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35Scan a document using "Scanner and Camera Wizard" in Windows XP
- 36I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 37Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 38I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 39The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 40What is a "Generic PCL Driver"?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42Why doesn't the machine answer when receiving a call?
- 43Can I reduce the size of a received fax on this machine?
- 44When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 45How can I clear the "PLS OPEN COVER" error message on LCD?
- 46What does "MACHINE ERROR XX" mean?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50How do I factory reset the print server?