FAQs & Troubleshooting
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221 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Check the IP addresses of your PC and the Brother machine
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 12Why does the display read "Cover Open"?
- 13Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 14Delete a network scanner entry. (Linux)
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 24When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 25What is UPnP and SSDP?
- 26How do I install additional memory?
- 27I'm using Macintosh. What is the PreScan option used for?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 30I cannot scan when using SELinux (Security-Enhanced Linux)
- 31I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 32I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 33How do I configure fax forward to e-mail?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 36The machine does not print anything.
- 37I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 38I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44Open the Control Panel (For Windows)
- 45What is the difference between the toner cartridge and the drum unit?
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47I cannot print from my computer via USB.
- 48Functions supported in the Windows 7 built-in drivers
- 49Windows 7 Support Information
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.