FAQs & Troubleshooting
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332 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 3Black toner marks across the page
- 4Duplex Copy (1-sided to 2-sided)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 9Remotely access my Brother machine to forward my faxes to another machine.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Can I use voice mail on the same line as my Brother machine?
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17White lines across the page
- 18Install PaperPort™ 12SE / 14SE onto Windows 10.
- 19Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Gray background
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27What driver package format is supported by my Linux distribution?
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31White spots or black spots at 3.7 in. (94 mm) intervals
- 32Toner specks
- 33Faint
- 34Hollow print
- 35When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 36Use the Universal Printer Driver for PCL
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41I am asked to enter a password when starting the Remote Setup application. What is the password?
- 42What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 44Which E-mail packages are compatible with ControlCenter3?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47How do I install the Optional Tray Unit?
- 48Replace the drum unit.
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina