FAQs & Troubleshooting
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293 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Can I print from or scan to Android™ Smartphone?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 5The printer status is Offline or Paused.
- 6Scan and save a document in PDF format (Scan to File)
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8What is Brother iPrint&Scan?
- 9How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 10The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14How do I improve the copy or fax quality?
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 21Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 24What is Distinctive Ring and how do I program it?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26What driver package format is supported by my Linux distribution?
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Protect your Brother machine against unauthorised access over the network
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32How to identify your Operating System (OS).
- 33I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 34The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38What is a "Generic PCL Driver"?
- 39What kind of memory can I use?
- 40Why doesn't the machine answer when receiving a call?
- 41What can happen if the wrong paper is used in your machine.
- 42I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Configure the Scan to Email Feature (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49I installed scan-key-tool, but it does not work. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)