FAQs & Troubleshooting
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291 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 5Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 6The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 7How do I improve the copy or fax quality?
- 8Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9Print a web page from iPrint&Scan when using an Android™ mobile device.
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15How do I clear the message "Document Jam" from the display?
- 16What is Distinctive Ring and how do I program it?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Can I set my Brother machine to forward the faxes I receive to another location?
- 19I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 20Drum Near End
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Scan and save a document in PDF format (Scan to File)
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27What does "COMM.ERROR" on the LCD display mean?
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31What is Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33How to identify your Operating System (OS).
- 34I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 35I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 36How do I clear the message "Paper Jam Back" from the LCD display?
- 37How do I clear the message "Paper Jam Inside" from the LCD display?
- 38What kind of memory can I use?
- 39Confirm that a FAX I sent was received correctly
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Print command (LPR) (Linux)
- 46Windows 10 Support Information
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Open the Control Panel (For Windows)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?