FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4What driver package format is supported by my Linux distribution?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 8I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11I'm using Macintosh®. What are the settings in the Scanner window used for?
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16Pre-Required Procedures (Linux)
- 17When I scan a document using ControlCenter, the scanned file size is too big.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20Where is the full User's Guide? I can't find enough information in the paper manual.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Functions supported in the Windows 7 built-in drivers
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24Why doesn't the machine answer when receiving a call?
- 25Can I confirm that the FAX was sent correctly?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 32Delete print jobs from the print queue.
- 33Change the printer driver settings (Windows/macOS)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The paper is skewed when it's printed.
- 36When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 37How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 38How do I uninstall MFL Pro Suite for Windows® 98 users?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 42Why does the display read "Cover Open"?
- 43What kind of memory can I use?
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45How do I factory reset the print server?
- 46I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50Check the IP addresses of your PC and the Brother machine