FAQs & Troubleshooting
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323 Results
- 1How do I load envelopes into my machine?
- 2Load paper in the paper tray
- 3When I print, the pages are smudged with ink. What should I do?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Ink
- 6Paper Jam
- 7What is Brother iPrint&Scan?
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9One or more of my colors are not printing (blank). What can I do?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Ink Low
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17How do I know which side up my photo paper should be in the tray?
- 18Scan and save a document in PDF format (Scan to File)
- 19Can third party ink be used to refill the ink cartridges?
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21Improve poor print quality.
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26Is my Brother machine compatible with Windows Vista?
- 27How do I factory reset the network settings?
- 28Can I use voice mail on the same line as my Brother machine?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Protect your Brother machine against unauthorised access over the network
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Discover the MAC address of the Brother network card
- 38Where can I get FaceFilter Studio and what can I do with this application?
- 39I cannot remove red-eye.
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43What is Distinctive Ring and how do I program it?
- 44I cannot scan when using SELinux (Security-Enhanced Linux)
- 45The print speed is very slow when I use XML Paper Specification Printer Driver.
- 46When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)