FAQs & Troubleshooting
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321 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Load paper in the paper tray
- 6I cannot make borderless prints.
- 7The printer status is Offline or Paused.
- 8Paper Jam
- 9Replace Ink
- 10Scan from the Brother iPrint&Scan application using Windows Phone.
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16What driver package format is supported by my Linux distribution?
- 17Can I use voice mail on the same line as my Brother machine?
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Protect your Brother machine against unauthorised access over the network
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Can I print from or scan to Android™ Smartphone?
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29One or more of my colors are not printing (blank). What can I do?
- 30How do I load envelopes into my machine?
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36Scan and save a document in PDF format (Scan to File)
- 37Print the Network Configuration List
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41Can I transfer faxes to the PC when my machine has a mechanical problem?
- 42How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 43What is Distinctive Ring and how do I program it?
- 44How do I factory reset the network settings?
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49Open the "Scanners and Cameras" and Properties.
- 50Enable the Brother machine's network interface.