FAQs & Troubleshooting
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301 Results
- 1How can I change the print resolution?
- 2Load paper.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Load envelopes, labels, or thick paper into the manual feed slot.
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The printer status is Offline or Paused.
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13What driver package format is supported by my Linux distribution?
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15How to identify your Operating System (OS).
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17Does NC-2200w work with Windows Vista?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How do I know the current network configuration?
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Delete print jobs from the print queue.
- 24What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26"Paper Jam Rear" error appears on the LCD. What should I do?
- 27How do I factory reset the print server?
- 28Can I transfer faxes in the MFC's memory to the PC?
- 29How can I improve poor print quality ?
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Discover the MAC address of the Brother network card
- 33How do I know the current network configuration?
- 34"Paper Jam Inside" error appears on the LCD. What should I do?
- 35How do I disable the APIPA protocol?
- 36I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 38"Paper Jam Tray" error appears on the LCD. What should I do?
- 39What is the BRAdmin Professional software used for?
- 40When I scan a document using ControlCenter, the scanned file size is too big.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 43Why doesn't the machine answer when receiving a call?
- 44I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 45"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 46I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Change the printer driver settings (Windows/macOS)
- 49I can print but cannot scan via network. (For Macintosh)
- 50I can print but cannot scan via network. (For Windows)