FAQs & Troubleshooting
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318 Results
- 1REPLACE DRUM
- 2Replace Toner
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The printer status is Offline or Paused.
- 6JAM DUPLEX
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11Curled or wavy
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Can I use voice mail on the same line as my Brother machine?
- 15Black lines down the page
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17How to identify your Operating System (OS).
- 18MANUAL FEED
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Check Connection
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 25Toner Low or Prepare New Toner Cartridge
- 26Curled
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28JAM INSIDE
- 29JAM TRAY 1
- 30What is Distinctive Ring and how do I program it?
- 31Wrinkles or creases
- 32I cannot print from my computer via USB.
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35What is Toner Continue Mode?
- 36How do I make my faxed documents lighter or darker? (Fax Contrast)
- 37Cover is Open
- 38How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 39Print on envelopes, labels, or thick paper from the manual feed slot.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 43Poor fixing
- 44White lines down the page
- 45White lines across the page
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot send a fax using PC-FAX (Windows 10)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50"Offline" appears on the Status Monitor.