FAQs & Troubleshooting
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318 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Toner
- 4REPLACE DRUM
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The printer status is Offline or Paused.
- 8Duplex Copy (1-sided to 2-sided)
- 9How to identify your Operating System (OS).
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11MANUAL FEED
- 12JAM INSIDE
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14Setup and use Brother PC-FAX receiving
- 15CARTRIDGE ERROR
- 16Page skewed
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Poor fixing
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Print Unable
- 21I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 22Print on envelopes, labels, or thick paper from the manual feed slot.
- 23Cannot print after a Windows 10 update (June 2020)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26What is Brother iPrint&Scan?
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 31Can I use voice mail on the same line as my Brother machine?
- 32Cover is Open
- 33Document Jam
- 34JAM TRAY 1
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Toner Low or Prepare New Toner Cartridge
- 38Curled (video instructions available)
- 39How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 40When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 41Envelope creases
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43Check Connection
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45JAM DUPLEX
- 46Jam Rear
- 47White lines across the page
- 48"Offline" appears on the Status Monitor.
- 49Delete print jobs from the print queue.
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).