FAQs & Troubleshooting
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259 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 4How to identify your Operating System (OS).
- 5Is my Brother machine compatible with Windows Vista?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The printer status is Offline or Paused.
- 11Locate files scanned with ControlCenter2 (For Macintosh)
- 12Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 13What is Distinctive Ring and how do I program it?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16Replace the drum unit.
- 17I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 18I cannot send a fax using PC-FAX (Windows 10)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Protect your Brother machine against unauthorised access over the network
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22Can I print from or scan to Android™ Smartphone?
- 23When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 24Scan and save a document in PDF format (Scan to File)
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26How do I clean white or black spots on printed documents?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29Open the Status Monitor
- 30I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 31What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Delete print jobs from the print queue.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37Configure a cover page for PC-FAX.
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 42How do I clean the laser scanner window?
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44Can I confirm that the FAX was sent correctly?
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46What is the BRAdmin Professional software used for?
- 47What is the recommended paper?
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)