FAQs & Troubleshooting
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293 Results
- 1"Paper Jam Rear" error appears on the LCD. What should I do?
- 2Load paper.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5How to identify your Operating System (OS).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8How do I clean white or black spots on printed documents?
- 9How can I improve poor print quality ?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Verify if the Brother machine has a dial tone
- 16What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17"Paper Jam Inside" error appears on the LCD. What should I do?
- 18"Paper Jam Tray" error appears on the LCD. What should I do?
- 19"Document Jam" error appears on the LCD. What should I do?
- 20Can I print using the IPP protocol on Windows XP?
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23How do I clear vertical lines or streaks that appear in the copies I made?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Pre-Required Procedures (Linux)
- 27Scan and save a document in PDF format (Scan to File)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29How do I load legal size paper in the paper tray?
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Delete print jobs from the print queue.
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 38When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 39Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 40What is Distinctive Ring and how do I program it?
- 41Can I confirm that the FAX was sent correctly?
- 42I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 43How do I factory reset the print server?
- 44I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 45How do I clean the corona wire?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Cannot print after a Windows 10 update (June 2020)
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Can I print from or scan to Android™ Smartphone?
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.