FAQs & Troubleshooting
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307 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3Confirm that a FAX I sent was received correctly
- 4REPLACE DRUM
- 5I am having a problem receiving faxes.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8JAM INSIDE
- 9How to identify your Operating System (OS).
- 10Clean the corona wire
- 11Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 12I am asked to enter a password when starting the Remote Setup application. What is the password?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What is Brother iPrint&Scan?
- 15Clean the paper pick-up roller (video instructions available)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17MANUAL FEED
- 18Clean the drum unit
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21What is the difference between the toner cartridge and the drum unit?
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Can I use voice mail on the same line as my Brother machine?
- 24Jam Rear
- 25Print on envelopes, labels, or thick paper from the manual feed slot.
- 26"Offline" appears on the Status Monitor.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28No Paper
- 29Drum End Soon
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33Can I use AirPrint with my Brother machine?
- 34Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 35Can I print from or scan to Android™ Smartphone?
- 36Reset the network settings to the factory default (video instructions available)
- 37Change or delete an existing One Touch or Speed Dial number.
- 38I cannot print from my computer via USB.
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41What is Toner Continue Mode?
- 42Change the printer driver settings (Windows/macOS)
- 43NO TONER
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Set up my Brother machine to forward the received faxes to another location.
- 46Toner Low or Prepare New Toner Cartridge
- 47Toner specks
- 48JAM TRAY 1
- 49Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 50Turn the Toner Save mode on or off