FAQs & Troubleshooting
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307 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3Confirm that a FAX I sent was received correctly
- 4REPLACE DRUM
- 5I am having a problem receiving faxes.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Clean the corona wire
- 8Poor fixing
- 9How to identify your Operating System (OS).
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Clean the paper pick-up roller (video instructions available)
- 13Drum Error (Drum!)
- 14JAM INSIDE
- 15"Offline" appears on the Status Monitor.
- 16Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 17Curled
- 18Curled or wavy
- 19Envelope creases
- 20The printer status is Offline or Paused.
- 21Curled (video instructions available)
- 22Turn the Toner Save mode on or off
- 23Ghost
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27What is Brother iPrint&Scan?
- 28I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32Jam Rear
- 33Wrinkles or creases
- 34Lines across the page
- 35Faint
- 36Setup and use Brother PC-FAX receiving
- 37No Paper
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42What is the difference between the toner cartridge and the drum unit?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45White spots or black spots at 94 mm (3.7 in.) intervals
- 46Gray background
- 47Black lines down the page
- 48All black
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)