FAQs & Troubleshooting
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259 Results
- 1Replace Toner
- 2Replace Drum
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5No Paper
- 6Size mismatch
- 7Jam Inside
- 8Setup and use Brother PC-FAX receiving
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Manual Feed
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Lines across the page
- 15Ghost
- 16All black
- 17Store numbers on my Brother machine for easy dialing from the control panel.
- 18I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Cover is Open
- 22Toner specks
- 23Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 24What is the recommended paper?
- 25Page skewed
- 26Hollow print
- 27Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29CARTRIDGE ERROR
- 30The printer status is Offline or Paused.
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32Out of Memory
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 36Jam Rear
- 37JAM TRAY
- 38Black toner marks across the page
- 39White lines, bands or ribbing across the page
- 40White lines across the page
- 41Faint
- 42Black lines down the page
- 43Delete print jobs from the print queue.
- 44How do I know which receive mode to select?
- 45I cannot print from my computer via USB.
- 46How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 47Drum Stop
- 48Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 49Transfer faxes to the PC when my machine has a mechanical problem
- 50Wrinkles or creases