FAQs & Troubleshooting
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284 Results
- 1How do I load legal size paper in the paper tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4How to identify your Operating System (OS).
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 7How can I improve poor print quality ?
- 8The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 9Protect your Brother machine against unauthorised access over the network
- 10I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Scan and save a document in PDF format (Scan to File)
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17Stop my Brother machine from automatically redialing a busy number.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 20How can I change the print resolution?
- 21How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 22When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23Why doesn't the machine answer when receiving a call?
- 24How do I factory reset the print server?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26I cannot print from my computer via USB.
- 27What driver package format is supported by my Linux distribution?
- 28Pre-Required Procedures (Linux)
- 29How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The printer status is Offline or Paused.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 38How do I clean white or black spots on printed documents?
- 39"Paper Jam Inside" error appears on the LCD. What should I do?
- 40"Paper Jam Tray" error appears on the LCD. What should I do?
- 41Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 42Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 43My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 44Can I reduce the size of a received fax on this machine?
- 45I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 46Can I print using the IPP protocol on Windows XP?
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50What is the BRAdmin Professional software used for?