FAQs & Troubleshooting
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348 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Pre-Required Procedures (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What driver package format is supported by my Linux distribution?
- 8How do I know which side up my photo paper should be in the tray?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12What is Brother iPrint&Scan?
- 13Load paper in the paper tray
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16When I print, the pages are smudged with ink. What should I do?
- 17How to identify your Operating System (OS).
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21Can my Brother machine print a report to verify a fax I sent was received?
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 27Configure a cover page for PC-FAX.
- 28When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 29Is my Brother machine compatible with Windows Vista?
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31Uninstall Scan-key-tool. (Linux)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 37The printer status is Offline or Paused.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Scan and save a document in PDF format (Scan to File)
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44Can I use voice mail on the same line as my Brother machine?
- 45I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47Can I connect to the Active Directory server using the LDAP feature?
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 50Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?