FAQs & Troubleshooting
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307 Results
- 1Clear the paper jam or printer jam.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8Discover the MAC address of the Brother network card
- 9Can I print from or scan to Android™ Smartphone?
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12ControlCenter3 displays a blank screen at startup (Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Delete print jobs from the print queue.
- 15Change the printer driver settings (Windows/macOS)
- 16How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18What is the default node name of a Brother machine?
- 19I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 20What is the BRAdmin Professional software used for?
- 21What driver package format is supported by my Linux distribution?
- 22Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Windows 7 Support Information
- 25Scan and save a document in PDF format (Scan to File)
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29What type(s) of connections can I use with my Brother machine and a wireless network?
- 30I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 31One or more of my colors are not printing (blank). What can I do?
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 38Print command (LPR) (Linux)
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 41Uninstall printer drivers (Linux)
- 42Windows 10 Support Information
- 43Protect your Brother machine against unauthorised access over the network
- 44Open the Control Panel (For Windows)
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46How to identify your Operating System (OS).
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)