FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6What is Brother iPrint&Scan?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Load paper in the paper tray
- 13What driver package format is supported by my Linux distribution?
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15How do I know which side up my photo paper should be in the tray?
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17The printer status is Offline or Paused.
- 18Scan and save a document in PDF format (Scan to File)
- 19Can I use voice mail on the same line as my Brother machine?
- 20How do I factory reset the network settings?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26When I print, the pages are smudged with ink. What should I do?
- 27Replace Ink
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29One or more of my colors are not printing (blank). What can I do?
- 30How to identify your Operating System (OS).
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 33Delete print jobs from the print queue.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Delete numbers stored in my Brother machine's Caller ID History.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Paper Jam
- 39The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 40Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 41Print the Network Configuration List
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49What is Distinctive Ring and how do I program it?
- 50Print on both sides of the page. (Manual 2-sided/Duplex Printing)