FAQs & Troubleshooting
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332 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5The printer status is Offline or Paused.
- 6My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 9The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I use voice mail on the same line as my Brother machine?
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 16I can print but cannot scan via network. (For Windows)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Pre-Required Procedures (Linux)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Protect your Brother machine against unauthorised access over the network
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 26Change the printer driver settings (Windows/macOS)
- 27When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 28Scan and save a document in PDF format (Scan to File)
- 29I am asked to enter a password when starting the Remote Setup application. What is the password?
- 30When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 31Which E-mail packages are compatible with ControlCenter3?
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34One or more of my colors are not printing (blank). What can I do?
- 35Improve poor print quality.
- 36How do I load envelopes into my machine?
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45What is Brother iPrint&Scan?
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Delete numbers stored in my Brother machine's Caller ID History.
- 49How many times will my Brother machine automatically redial a number?
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
