FAQs & Troubleshooting
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285 Results
- 1Pre-Required Procedures (Linux)
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Scan and save a document in PDF format (Scan to File)
- 7Delete print jobs from the print queue.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9I am having issues with the paper feed. What can I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13What kind of Media Adapter can I use?
- 14How do I know the current network configuration?
- 15How do I factory reset the print server?
- 16How do I adjust the number of times my Brother machine rings before it answers?
- 17When I scan a document using ControlCenter, the scanned file size is too big.
- 18"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 19What is Distinctive Ring and how do I program it?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21What does "COMM.ERROR" on the LCD display mean?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24Scan a document in Mac OS X 10.6.
- 25How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 29Does NC-2200w work with Windows Vista?
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32Why doesn't the machine answer when receiving a call?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 34What is the BRAdmin Professional software used for?
- 35How do I print on an envelope?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37Verify the Brother machine connected to the Wired Network (For Macintosh)
- 38Verify the Brother machine connected to the Wired Network (For Windows)
- 39I cannot print from my computer via network. (For Macintosh)
- 40I cannot print from my computer via network. (For Windows)
- 41I can print but cannot scan via network. (For Windows)
- 42Scan a document in Mac OS X 10.7.
- 43Scan an image and insert it in a Windows XP application
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50Functions supported in the Windows 7 built-in drivers