FAQs & Troubleshooting
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275 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 5When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Scan and save a document in PDF format (Scan to File)
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13How to identify your Operating System (OS).
- 14The edge of glossy paper is smudged.
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17Can third party ink be used to refill the ink cartridges?
- 18The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 19I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 20How can I re-install the drivers?
- 21Why doesn't the machine answer when receiving a call?
- 22Can I confirm that the FAX was sent correctly?
- 23What is the "Station ID" and how do I set it?
- 24I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26I'm using Macintosh. What is the PreScan option used for?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28What driver package format is supported by my Linux distribution?
- 29Windows 10 Support Information
- 30When I scan a document using ControlCenter, the scanned file size is too big.
- 31Verify if the Brother machine has a dial tone
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 34I cannot use the "Modules Update" button on Web BRAdmin.
- 35I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 36Scan a document in Windows 8 and Windows 10.
- 37I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 41Is there any way to reduce Ink consumption?
- 42I cannot receive a color fax. Why?
- 43Configure and use the Scan Key Tool (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49Delete print jobs from the print queue.
- 50The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)