FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10Protect your Brother machine against unauthorised access over the network
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Locate files scanned with ControlCenter3 (For Windows)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18Scan using XSane or GIMP (Linux)
- 19How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23Cannot print after a Windows 10 update (June 2020)
- 24Windows 10 Support Information
- 25How to identify your Operating System (OS).
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28How do I clear Machine Error 46?
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 33"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 34After I installed Sun JavaVM, some applications will not work correctly.
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37When I print images, the quality is not good (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 40Uninstall the scanner driver. (Linux)
- 41Scan and save a document in PDF format (Scan to File)
- 42I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44Can I use voice mail on the same line as my Brother machine?
- 45My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 46Change the user interface of ControlCenter3
- 47One or more of my colors are not printing (blank). What can I do?
- 48Scan an image and insert it in a Windows XP application
- 49When I print, the pages are smudged with ink. What should I do?
- 50How do I clean the Scanner to improve the copy or fax quality?