FAQs & Troubleshooting
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266 Results
- 1What driver package format is supported by my Linux distribution?
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9Change the printer driver settings (Windows/macOS)
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 14Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18How do I factory reset the print server?
- 19I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21Check the IP addresses of your PC and the Brother machine
- 22Delete print jobs from the print queue.
- 23How to identify your Operating System (OS).
- 24The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 25The edge of glossy paper is smudged.
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Is my Brother machine compatible with third party print servers?
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 30Can third party ink be used to refill the ink cartridges?
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32Where is the USB port on the machine? I can't find it on the back of the unit.
- 33Why doesn't the machine answer when receiving a call?
- 34Can I confirm that the FAX was sent correctly?
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37I'm using Macintosh®. What are the settings in the Scanner window used for?
- 38Configure the Scan to Email Feature (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40Print command (LPR) (Linux)
- 41I installed scan-key-tool, but it does not work. (Linux)
- 42Can I print from or scan to Android™ Smartphone?
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44I cannot print from my computer via USB.
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 46I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 49Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?