FAQs & Troubleshooting
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276 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Does NC-2200w work with Windows Vista?
- 3I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I adjust the number of times my Brother machine rings before it answers?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8One or more of my colors are not printing (blank). What can I do?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11Can I still receive faxes or calls when the machine is switched off?
- 12I cannot print from my computer via network. (For Macintosh)
- 13The printer status is Offline or Paused.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 16I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20Important points for specifying the scan area (Linux)
- 21"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 22Delete print jobs from the print queue.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The edge of glossy paper is smudged.
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32How do I print on an envelope?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 37Pre-Required Procedures (Linux)
- 38Open the "Scanners and Cameras" and Properties.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 40I can print but cannot scan via network. (For Windows)
- 41Windows 7 Support Information
- 42I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 43PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 44Change the user interface of ControlCenter3
- 45I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 46Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 49What does "COMM.ERROR" on the LCD display mean?
- 50I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?