FAQs & Troubleshooting
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338 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7The printer status is Offline or Paused.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Enable the Brother machine's network interface.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Set up your Brother machine on a wireless network.
- 15What is Brother iPrint&Scan?
- 16Improve poor print quality.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 23What driver package format is supported by my Linux distribution?
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Can I print from or scan to Android™ Smartphone?
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31Can third party ink be used to refill the ink cartridges?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35Can I use voice mail on the same line as my Brother machine?
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38Can I use AirPrint with my Brother machine?
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42Why doesn't the machine answer when receiving a call?
- 43How do I factory reset the network settings?
- 44Print the Network Configuration List
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Pre-Required Procedures (Linux)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.