FAQs & Troubleshooting
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155 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3Can I print from or scan to Android™ Smartphone?
- 4Change the printer driver settings (Windows/macOS)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 7I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9I'm using Macintosh. What is the PreScan option used for?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11I cannot receive a color fax. Why?
- 12Delete print jobs from the print queue.
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 16Why doesn't the machine answer when receiving a call?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19I'm using Macintosh®. What are the settings in the Scanner window used for?
- 20The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Scan a document from the Windows Vista Photo Gallery
- 23Scan a document in Mac OS X 10.6.
- 24Clear the paper jam or printer jam.
- 25The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 26I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 27Cannot print after a Windows 10 update (June 2020)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 30Functions supported in the Windows 7 built-in drivers
- 31How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 34Scan a document in Mac OS X 10.7.
- 35I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37How do I print the received faxes that are stored in memory? (Fax Storage)
- 38I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 39I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 40I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 41I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 42What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 43Why can't I print when an ink cartridge is empty?
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Windows 10 Support Information
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47What is the Network Shared printing?
- 48I cannot print from my computer via USB.
- 49My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 50Is my Brother machine compatible with third party print servers?