FAQs & Troubleshooting
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155 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Why can't I print when an ink cartridge is empty?
- 7How to identify your Operating System (OS).
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15Why doesn't the machine answer when receiving a call?
- 16My FAX/MFC will not Dial. Why?
- 17I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 18I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Scan a document from the Windows Vista Photo Gallery
- 23What is Distinctive Ring and how do I program it?
- 24I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27I'm using Macintosh®. What are the settings in the Scanner window used for?
- 28I cannot print from my computer via USB.
- 29Verify if the Brother machine has a dial tone
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Cannot print after a Windows 10 update (June 2020)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Change the printer driver settings (Windows/macOS)
- 35The printer status is Offline or Paused.
- 36Functions supported in the Windows 7 built-in drivers
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 39I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 40How do I clear a Machine Error 41, ME41 from the display?
- 41Scan a document in Mac OS X 10.7.
- 42Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45I am experiencing problems sending a fax, what can I do?
- 46Where can I find the serial number for my unit?
- 47I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 48Can I confirm that the FAX was sent correctly?
- 49I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 50I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.