FAQs & Troubleshooting
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155 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7Windows 10 Support Information
- 8How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10The printer status is Offline or Paused.
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Functions supported in the Windows 7 built-in drivers
- 13When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 14Scan a document in Mac OS X 10.6.
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 17When trying to print from Mac OS® X the print queue is stopped.
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19I'm using Macintosh®. What are the settings in the Scanner window used for?
- 20Why can't I print when an ink cartridge is empty?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 22Why doesn't my Brother machine have a dial tone?
- 23Verify if the Brother machine has a dial tone
- 24How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 25How do I clear a Machine Error 41, ME41 from the display?
- 26Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 27I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30I cannot receive a color fax. Why?
- 31Cannot print after a Windows 10 update (June 2020)
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 34I cannot print from my computer via USB.
- 35Change the printer driver settings (Windows/macOS)
- 36Scan a document from the Windows Vista Photo Gallery
- 37How do I uninstall MFL Pro Suite for Windows® XP users?
- 38Scan a document in Windows 8 and Windows 10.
- 39When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42How do I program the date and time?
- 43How do I clean the Scanner to improve the copy or fax quality?
- 44Can I confirm that the FAX was sent correctly?
- 45How can I clear the "PLS OPEN COVER" message from my Fax/DCP/MFC's display?
- 46How do I clear the "Awaiting Redial" message?
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50Uninstall the drivers (Windows)