FAQs & Troubleshooting
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144 Results
- 1How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7How to identify your Operating System (OS).
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 12The printer status is Offline or Paused.
- 13Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 16When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 17I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22Uninstall the drivers. (Mac OS X 10.5)
- 23What does "COMM.ERROR" on the LCD display mean?
- 24I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27Windows 10 Support Information
- 28How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 29Open the Control Panel (For Windows)
- 30What is the Network Shared printing?
- 31My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 32I can receive a fax, but cannot receive a telephone call.
- 33Windows 7 Support Information
- 34How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 35Scan a document from the Windows Vista Photo Gallery
- 36When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 38How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 39I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 40Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 41The keys on the control panel do not respond.
- 42Clear the paper jam or printer jam.
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44How do I know which receive mode to select?
- 45The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 46I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48Can I reduce the size of a received fax on this machine?
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?