FAQs & Troubleshooting
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- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4How to identify your Operating System (OS).
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 7Can I set my Brother machine to forward the faxes I receive to another location?
- 8Delete print jobs from the print queue.
- 9I cannot make borderless prints.
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Change the printer driver settings (Windows/macOS)
- 13The printer status is Offline or Paused.
- 14Scan and save a document in PDF format (Scan to File)
- 15Which E-mail packages are compatible with ControlCenter3?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 21To install the printer driver easily using a tool. (Linux)
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26Discover the MAC address of the Brother network card
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29I cannot feed the paper from the Photo Paper Tray.
- 30Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 32How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 33I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 34Why can't I print when an ink cartridge is empty?
- 35What driver package format is supported by my Linux distribution?
- 36Open the "Scanners and Cameras" and Properties.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44One or more of my colors are not printing (blank). What can I do?
- 45Where can I find my Brother machine's serial number?
- 46The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Cannot print after a Windows 10 update (June 2020)