FAQs & Troubleshooting
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195 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 3I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 4"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 5I'm using Macintosh. What is the PreScan option used for?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8I cannot install the driver when using the Driver Install Tool. (Linux)
- 9My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 10Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 11Is my Brother machine compatible with third party print servers?
- 12One or more of my colors are not printing (blank). What can I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14Clear the message "Awaiting Redial"
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Configure the Scan to Email Feature (Linux)
- 17When I print images, the quality is not good (Linux)
- 18Print command (LPR) (Linux)
- 19Important points for specifying the scan area (Linux)
- 20Print command (cupswrapper) (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22Uninstall printer drivers (Linux)
- 23Windows 10 Support Information
- 24Check the firmware version.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28The printer status is Offline or Paused.
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Windows 7 Support Information
- 31Can I print using only the black ink cartridge when the Color cartridges have run out?
- 32I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 34What is Distinctive Ring and how do I program it?
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36How can I clear the "PLS OPEN COVER" error message on LCD?
- 37When trying to print from Mac OS® X the print queue is stopped.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Can I still receive faxes or calls when the machine is switched off?
- 40I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 49Command List of brscan. (Linux)
- 50Delete a network scanner entry. (Linux)