FAQs & Troubleshooting
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235 Results
- 1Can I use voice mail on the same line as my Brother machine?
- 2What driver package format is supported by my Linux distribution?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4How to identify your Operating System (OS).
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Why can't I print when an ink cartridge is empty?
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Can I print directly onto DVDs or CDs?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12How do I clear Machine Error 46?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Delete print jobs from the print queue.
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16The edge of glossy paper is smudged.
- 17How do I know which side up my photo paper should be in the tray?
- 18The printer status is Offline or Paused.
- 19Scan and save a document in PDF format (Scan to File)
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Can I program my Brother machine to forward the faxes I receive to another location?
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26I want to print using CUPS while keeping SELinux enabled. (Linux)
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28When printing from my Apple Mac OS X, the print is coming out mirrored.
- 29When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31Important points for specifying the scan area (Linux)
- 32Open the "Scanners and Cameras" and Properties.
- 33Change the printer driver settings (Windows/macOS)
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Change the user interface of ControlCenter3
- 37How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 38The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42Why doesn't the machine answer when receiving a call?
- 43Can I confirm that the FAX was sent correctly?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Can I still receive faxes or calls when the machine is switched off?
- 46How do I improve my Brother machine's copy quality?
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I installed scan-key-tool, but it does not work. (Linux)