FAQs & Troubleshooting
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233 Results
- 1The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 4What is Distinctive Ring and how do I program it?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11Why can't I print when an ink cartridge is empty?
- 12Pre-Required Procedures (Linux)
- 13Delete print jobs from the print queue.
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16How do I know which side up my photo paper should be in the tray?
- 17Can I use voice mail on the same line as my Brother machine?
- 18When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 19I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 20Why doesn't the machine answer when receiving a call?
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How do I load 10 x 15 Glossy paper into my machine?
- 24When I print, the pages are smudged with ink. What should I do?
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26How many times will my Brother machine automatically redial a busy number?
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30Can I program my Brother machine to forward the faxes I receive to another location?
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32After I installed Sun JavaVM, some applications will not work correctly.
- 33What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 34Can I confirm that the FAX was sent correctly?
- 35Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 37How do I print envelopes?
- 38Can I still receive faxes or calls when the machine is switched off?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40What driver package format is supported by my Linux distribution?
- 41Print command (cupswrapper) (Linux)
- 42Change the printer driver settings (Windows/macOS)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44The printer status is Offline or Paused.
- 45My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 46The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 47Which E-mail packages are compatible with ControlCenter3?
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49One or more of my colors are not printing (blank). What can I do?
- 50Glossy Paper does not feed correctly. What can I do?