FAQs & Troubleshooting
![]() |
Popular |
277 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Delete print jobs from the print queue.
- 5Change the printer driver settings (Windows/macOS)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7Scan and save a document in PDF format (Scan to File)
- 8Does NC-2200w work with Windows Vista?
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21Open the "Scanners and Cameras" and Properties.
- 22How to identify your Operating System (OS).
- 23The edge of glossy paper is smudged.
- 24I am having issues with the paper feed. What can I do?
- 25I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 26How do I print on an envelope?
- 27When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 28I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30When I print images, the quality is not good (Linux)
- 31Command List of brscan. (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Open the Control Panel (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Discover the MAC address of the Brother network card
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Functions supported in the Windows 7 built-in drivers
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 41Which E-mail packages are compatible with ControlCenter3?
- 42Can third party ink be used to refill the ink cartridges?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44One or more of my colors are not printing (blank). What can I do?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47What is Distinctive Ring and how do I program it?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?