FAQs & Troubleshooting
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- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 6What driver package format is supported by my Linux distribution?
- 7One or more of my colors are not printing (blank). What can I do?
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10Pre-Required Procedures (Linux)
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15What is Distinctive Ring and how do I program it?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 20Can third party ink be used to refill the ink cartridges?
- 21I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26How do I adjust the number of times my Brother machine rings before it answers?
- 27Does NC-2200w work with Windows Vista?
- 28When I print, the pages are smudged with ink. What should I do?
- 29The keys on the control panel do not respond.
- 30Can I set my Brother machine to forward the faxes I receive to another location?
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 33I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Uninstall printer drivers (Linux)
- 36I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 37Is there any way to view how much ink is remaining?
- 38I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Print command (LPR) (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43The printer status is Offline or Paused.
- 44I cannot scan via USB. (Mac OS X)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 48I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?