FAQs & Troubleshooting
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234 Results
- 1I can print but cannot scan via network. (For Windows)
- 2How do I know the current network configuration?
- 3Open the "Scanners and Cameras" and Properties.
- 4Change the printer driver settings (Windows/macOS)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11Can I print from or scan to Android™ Smartphone?
- 12When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 15I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Large characters are printed incorrectly. (Linux)
- 18The driver installation finished successfully but I cannot print. (Linux)
- 19I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 20All print jobs are aborted and nothing is printed. (Linux)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How to identify your Operating System (OS).
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 25I cannot print from my computer via network. (For Windows)
- 26The printer status is Offline or Paused.
- 27Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28I cannot scan via USB. (Mac OS X)
- 29I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 30How do I uninstall MFL Pro Suite for Windows® XP users?
- 31One or more of my colors are not printing (blank). What can I do?
- 32How do I print the received faxes that are stored in memory? (Fax Storage)
- 33When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 34I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 35I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 36I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40Print command (LPR) (Linux)
- 41Delete a network scanner entry. (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43Uninstall printer drivers (Linux)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 45Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 46How can I improve poor print quality?
- 47Is there any way to reduce Ink consumption?
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 49When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 50Images of the thumbnail page from the media (memory) card won't print.