FAQs & Troubleshooting
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220 Results
- 1I can print but cannot scan via network. (For Windows)
- 2Open the "Scanners and Cameras" and Properties.
- 3How do I know the current network configuration?
- 4How to identify your Operating System (OS).
- 5Change the printer driver settings (Windows/macOS)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7Delete print jobs from the print queue.
- 8The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Pre-Required Procedures (Linux)
- 11The printer status is Offline or Paused.
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19Clear the paper jam or printer jam.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Uninstall Scan-key-tool. (Linux)
- 22Open the Control Panel (For Windows)
- 23I cannot print from my computer via network. (For Windows)
- 24Windows 7 Support Information
- 25How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 26Does NC-2200w work with Windows Vista?
- 27How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 31Command List of brscan. (Linux)
- 32How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Verify the Brother machine connected to the Wired Network (For Macintosh)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36I cannot print from my computer via USB.
- 37I cannot print from my computer via network. (For Macintosh)
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Functions supported in the Windows 7 built-in drivers
- 40I am sharing my Brother machine. I can print but cannot scan.
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 44I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 45How do I uninstall MFL Pro Suite for Windows® XP users?
- 46I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 47I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 48How do I program the date and time?
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50How do I replace the Ink Cartridge?