FAQs & Troubleshooting
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182 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Can I reduce the size of a received fax on this machine?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5Delete print jobs from the print queue.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Functions supported in the Windows 7 built-in drivers
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 13I can receive a fax, but cannot receive a telephone call.
- 14When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 20The driver installation finished successfully but I cannot print. (Linux)
- 21I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 22Pre-Required Procedures (Linux)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 24How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29How can I configure Windows® XP to send faxes?
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31Configure and use PC-FAX (CUPS) (Linux)
- 32When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 33Delete a network scanner entry. (Linux)
- 34Uninstall the scanner driver. (Linux)
- 35Check the firmware version.
- 36Open the Control Panel (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40What is the Network Shared printing?
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 43The printer status is Offline or Paused.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Is my Brother machine compatible with third party print servers?
- 46When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 47Clear the paper jam or printer jam.
- 48How do I know which receive mode to select?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Why doesn't the machine answer when receiving a call?