FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Load paper in the paper tray
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5When I print, the pages are smudged with ink. What should I do?
- 6Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Paper Jam
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Delete print jobs from the print queue.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Can I print from or scan to Android™ Smartphone?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16The printer status is Offline or Paused.
- 17One or more of my colors are not printing (blank). What can I do?
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Replace Ink
- 20How to identify your Operating System (OS).
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 25Scan and save a document in PDF format (Scan to File)
- 26Scan a document in Windows 8 and Windows 10.
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Can third party ink be used to refill the ink cartridges?
- 32When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35When I make a copy the image or text is cut off.
- 36What is the "Station ID" and how do I set it?
- 37Adjust the Sleep Mode setting.
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44I cannot make borderless prints.
- 45Change the printer driver settings (Windows/macOS)
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48Can I use voice mail on the same line as my Brother machine?
- 49Is my Brother machine compatible with Windows Vista?
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?