FAQs & Troubleshooting
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307 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2One or more of my colors are not printing (blank). What can I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4Ink Low
- 5How to identify your Operating System (OS).
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Paper Jam
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I cannot install the printer driver or print in Windows 11.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 16When printing documents the characters appear ghosted, blurry, or doubled.
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22The edge of glossy paper is smudged.
- 23Change the printer driver settings (Windows/macOS)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27Is my Brother machine compatible with Windows Vista?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Can third party ink be used to refill the ink cartridges?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31Replace Ink
- 32Can I confirm that the FAX was sent correctly?
- 33I cannot scan when using SELinux (Security-Enhanced Linux)
- 34Adjust the Sleep Mode setting.
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43I am unable to change my Brother machine's Receive Mode.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49Where can I get FaceFilter Studio and what can I do with this application?
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
